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Bononia Estate
Bononia Estate Winery & Resort
Koshava 3771

+359 882 362 623

http://bononiaresort.com/hotel@bononiaestate.com

General Terms & Conditions for online reservations on the website of Bononia Resort Ltd.

RESERVATIONS AND ACCOMMODATION

Bononia Resort Ltd. undertakes to ensure the use of the services requested and paid for by the client by an online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: name of the client, period, number of nights, number of adults and children, price per night.

The "Additional information" field in the reservation form is not mandatory for Bononia Resort Ltd. and all the wishes of the client, filled in in the field in question, will be satisfied if possible.

Upon successful booking, a booking confirmation is sent by e-mail, which contains all the details of the booking, including the booking price and the way to cancel the booking.

PRICES AND PAYMENT

The prices on the website of Bononia Resort Ltd. are in Euro (EURO), including VAT, tourist tax and insurance. Only for clarity and information purposes, the amount may be shown in other currencies by the booking. The total amount owed by the customer is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.

When making online reservations for guarantee purposes, it is necessary to pay the amount stated as a deposit in the reservation form and in the reservation confirmation from the total amount of the reservation at the time of booking, by debit/credit card or at the latest by the deadline specified after booking Bank transfer.

In case of incorrect details on your part when booking, we inform you that the Bononia Resort reserves the right to demand an additional payment on the day of the check-in.

Bononia Resort Ltd. reserves the right to change the prices and special offers on its website depending on demand and currently available vacancies. For bookings already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In case of cancellation, non-use or change of an already paid online reservation by the customer, Bononia Resort OOD refunds the amount paid upon request, charging the corresponding penalty announced in the cancellation conditions announced at the time of booking and in the reservation confirmation sent by e-mail: hotel@bononiaestate.com

In the case of a refund of a paid amount, all costs of the transfer (bank fees and others) are born by the client. Refunds due to cancellation are made within a 30-day period depending on the method of payment, the amounts are refunded only to the bank account from which they were received. Your card data is only used by the intermediary bank and is not stored by us.

TYPES OF PAYMENTS

Payment can be made in 2 different ways:

Electronically with a debit or credit card

We accept payments by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When choosing this payment method, a payment page of our servicing bank (DSK) opens, where you enter your card details. If you are registered with the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. When a transaction is successful, a transaction note is displayed on the screen, which you print or save.

Your card details are only used by the intermediary bank and are not stored by us.

To protect you from abuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:

Security when entering and transferring card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

The authenticity of your card is verified by entering a security code (CVV2).

In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations - Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

At the time of online booking, the mentioned amounts will be automatically withdrawn from your card at the end of the payment process.

From the point of view of security, the maximum amount for payment by card is BGN 10,000.

By bank transfer

The payment of the specified amount must be made at the latest within the period indicated after the reservation. After making the payment, it is recommended to send a copy of the payment document to hotel@bononiaestate.com, with the reservation number being entered in the reason for payment.

IMPORTANT!

If the internet reservation is not paid within the specified period, your reservation will be automatically cancelled by the reservation system.
In the event that you are prevented from paying the amount for an already made online reservation, please notify us by e-mail: hotel@bononiaestate.com. In case of non-compliance with this condition, Bononia Resort has the right to seek liability and penalties for completed and unpaid reservations.
Please address your questions related to Bononia Resort online reservations to e-mail: hotel@bononiaestate.com, or call +359 882 362 623.

PERSONAL DATA

Your personal data is protected according to the legislation of the Republic of Bulgaria and is used only by the reservation department of Bononia Resort.

The protection of your personal data is important to us. We therefore process your information exclusively on the basis of applicable legislation, specifically the GDPR, the Personal Data Protection Act (DPA) and the Electronic Commerce Act (ECA).

We do not provide data to third parties, with the exception of specialized booking software and the payment service provider (bank, PayPal, ePay) processing the payment.

If an order is not completed, we delete the data entered for it. When an order is completed and a contract executed by us on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we store all data on the legal relationship until the expiration of the period provided for in Art. 12 of the Accounting Act (Accounting Act) 10-year term.

In order to proceed with the reservation, it is necessary to declare that you are familiar with and agree with the present GENERAL TERMS FOR ONLINE RESERVATIONS OF Bononia Resort OOD.

COOKIE POLICY

To ensure that you receive the most relevant information and the best service when you visit our platform, we use the so-called cookies They help us (and other authorized third parties) provide you with a personalized experience when using our services, improve them and provide you with more relevant content.

To make sure you understand why we use cookies, we have prepared this Cookie Policy - it will tell you what technologies we use, what they do and what choices you have in relation to their use.

Company data:

Company: "Bononia Resort OOD"

Address: Sofia, 84 Alexander Stamboliyski Blvd., 11th floor

EIK: 206934167

Email: hotel@bononiaestate.com

ACCESS CONTROL

The complex is under 24-hour security, video surveillance and controlled access at the entrance and exit.
Entry and exit from the Complex is only through the Main Entrance. The control over compliance with the traffic regime is carried out by a security guard.
Each guest can be checked in after presenting an identity document.
Outsiders are brought into the Complex after their registration at the Reception.
Guests are not allowed to enter the office premises.
The importation of weapons, flammable and explosive objects is prohibited.
Pets are not allowed to be brought in by guests of the Complex.
Parking of private cars on the territory of the Complex is not allowed.
The management of the Complex is not responsible for personal belongings and valuables left unattended by the guests.